At Upward CU, we’re your partner for life. If you’re experiencing trouble with your mortgage, there’s assistance. You may contact our Collections Department toll free at 1-888-481-8428 or by email at firstname.lastname@example.org.
You will need to request a Borrower Assistance Package, complete the informational forms, and submit it back to us in person, via email, or fax (650) 231-1310. Please let us know if you need an alternate method for submission of your package.
Items needed to evaluate your request for assitance include:
- A letter explaining your current situation and hardship
- Your last 2 months pay stubs or verification of any income
- Current financial information statement (form enclosed in the packet)
We may ask for additional items, if needed, to help us evaluate your personal situation to craft the best situation. Please click here to learn more from the Housing and Urban Development department.