Member Relief

At Upward CU, we’re your partner for life. If you’re experiencing trouble with your mortgage, there’s assistance. You may contact our Collections Department toll free at 1-888-481-8428 or by email at [email protected].

You will need to request a Borrower Assistance Package, complete the informational forms, and submit it back to us in person, via email, or fax (650) 231-1310. Please let us know if you need an alternate method for submission of your package.

Items needed to evaluate your request for assitance include:

We may ask for additional items, if needed, to help us evaluate your personal situation to craft the best situation. Please click here to learn more from the Housing and Urban Development department.

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